Refund Policy
Last updated 27 September 2026
Try the free 14-day trial first; it is the full product. If you buy and it does not work for you, this is what we offer.
14-day money-back guarantee
If you are not satisfied with your first purchase, ask for a refund within 14 days of the order date and you will get the full amount back. This applies to the first payment of a monthly or annual subscription and to a perpetual licence. Renewals and additional seats bought later are not covered by the guarantee, except as described below.
Cancelling a subscription
You can cancel at any time through the link in your Paddle receipt or by emailing us. The subscription stays active until the end of the period you have paid for and does not renew. We do not refund part of a period, unless a renewal was charged in error and you tell us within 14 days of it.
How to ask for a refund
Email support@plantdraft.com with your order number, or request it through paddle.net, where you can look up your order. Paddle.com, our reseller and Merchant of Record, processes the refund to your original payment method. It usually appears within 5 to 10 business days, depending on your bank. Once a refund is issued, the licence is deactivated.
Your rights under Australian law
Nothing in this policy limits your rights under the Australian Consumer Law. If the software has a major failure, you are entitled to a refund or replacement regardless of the 14-day period.